Frequently Asked Questions

Everything you need to know about your new favorite pair of earrings.

Are your earrings safe for sensitive ears?

Yes! At Earrings by Emma, we specialize in hypoallergenic jewelry. All our pieces are crafted from high-quality materials like surgical steel and titanium to ensure they are nickel-free and comfortable for all-day wear.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the United States. International shipping can take between 10-21 business days depending on the destination and customs processing.

What is your return policy?

We want you to love your jewelry. If you are not satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.

How should I care for my earrings?

To maintain their shine, avoid wearing your earrings in the shower or pool. We recommend wiping them down with a soft, lint-free cloth after each wear and storing them in a dry place.

Do you offer gift wrapping services?

Absolutely! You can select our 'Gift Wrap' option at checkout, and we will package your earrings in a beautiful signature box with a personalized note of your choice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.